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991 Wildwood Lane Highland Park, IL 60035 |
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International Orders
I
ship my products all over the world. I have satisfied
customers in 57 countries, including Mexico, Canada, the
UK, Switzerland, Belgium, Italy, France, Germany,
Russia, Iceland, Latvia, Japan, Korea, Singapore, the
Philippines, Taiwan, New Zealand, Romania, and
Australia, etc. SHIPPING ALTERNATIVES AND COSTS: Many companies charge
extra fees for international processing. I do not. I want
people all over the world to be able to enjoy my
products. My
default shipping method for mouthpieces is I
charge $15.00 U.S. for U.S. Air Mail shipping anywhere in the world.
Most of my international customers find this
satisfactory. Many people ask - What
is the tracking number? For USPS Air Mail, there is no
tracking number or ability to track the package. I have lost only one
package in twelve years of international shipping.
However, it can be frustrating to wait, especially if
your country has customs officials who take a lot of
time. If
you need a tracking number and tracking visibility, I
use FedEx or DHL. This is expensive
(generally $80 to $100 US, for a small package,
depending on your location), but is fast and safe. Please E-mail me before
making the purchase if you want your package sent by
FedEx, and I will look up the price. PAYMENT ALTERNATIVES: Shopping
Cart Most
of my
international customers use the shopping cart software
linked to the pages that describe mouthpieces or
barrels. The shopping cart software can accommodate
PayPal payments, or payments using Master Card, Visa, or
Discover. ClarinetXpress no longer takes American
Express credit card payments. For those that use it,
the shopping cart software works extremely well. It
takes care of the currency conversion and makes the
payment process quick, easy, and painless. . Others who cannot use the shopping cart software
have successfully used Western Union. To send a Western Union
Money Transfer all you need is my address and telephone
number, which are listed above. You make the payment at
a A
week to ten days later a mouthpiece or another of my
products shows up in your mail! American Express MoneyGram American Express has a similar program called MoneyGram CUSTOMS: Customs rules and
regulations vary all over the world. I ship to 57
different countries, and I do not know all the
regulations in each country. Sometimes there are
additional charges, fees, or duties levied by your
Customs Office. Please be aware that I have no control
over the activities of the Customs officials around the
world. In
a very few cases, there have been some significant
delays caused by Customs. Again, I have no control
over this. Canada and Germany, for example, are very
slow. Sometimes people ask me
to fill out customs forms with a lower value than actual
value to avoid duties. Please do not ask me to do that.
Not only does it cause an ethical dilemma, if the
package is lost, insurance would not cover the loss. If
you have any questions please send an e-mail to: walter@clarinetxpress.com |