Walter Grabner 991 Wildwood Lane Highland Park, IL 60035 847.266.8644 UK customers – My mouthpieces are available at Howarth’s of London

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International Orders

I ship my products all over the world. I have satisfied customers in 37 countries, including Mexico, Canada, the UK, Switzerland, Belgium, Italy, France, Germany, Russia, Iceland, Latvia, Japan, Korea, Singapore, the Philippines, Taiwan, New Zealand, Romania, and Australia.

SHIPPING ALTERNATIVES AND COSTS:

Many companies charge extra fees for international processing. I don’t. I want people all over the world to be able to enjoy my products.

My default shipping method for mouthpieces is United States Postal Service (USPS) Air Mail.

I charge $11.00 U.S. for shipping anywhere in the world. Most of my international customers find this satisfactory.

Many people ask, “What is the tracking number?” For USPS Air Mail, there is no tracking number or ability to track the package.

I have lost only one package in seven years of international shipping. However, it can be frustrating to wait, especially if your country has customs officials who take a lot of time.

If you want a tracking number and tracking visibility, I use FedEx.

This is expensive (generally $35 to $80 US depending on your location), but is fast and safe. Delivery is within 2-3 days of shipment, depending on origin and destination.

Please E-mail me before making the purchase if you want your package sent by FedEx, and I will look up the price.

PAYMENT ALTERNATIVES:

PayPal

Most of my international customers use PayPal.

For those that can use it, PayPal works extremely well. It takes care of the currency conversion and makes the payment process quick, easy, and painless. In many countries, you can also use your credit card by entering it into PayPal. You no longer have to be a member to make a one-time payment.

Western Union

Others who cannot use PayPal have successfully used Western Union. Western Union allows you to send a Western Union Money Transfer.

To send a Western Union Money Transfer all you need is my address and telephone number, which are listed above.

You make the payment at a Western Union office and send me an E-mail with an “access code.” With that access code and your name and address, I can easily pick up the payment. In some countries, you can make your payment online.

A week to ten days later a mouthpiece – or another of my products – shows up in your mail!

American Express MoneyGram

American Express has a similar program called “MoneyGram”

CUSTOMS:

Customs rules and regulations vary all over the world. I ship to 37 different countries, and I do not know all the regulations in each country. Sometimes there are additional charges, fees, or duties levied by your Customs Office. Please be aware that I have no control over the activities of the Customs officials around the world.

In a very few cases, there have been some significant delays caused by Customs. Again, I have no control over this. Canada and Germany, for example, are very slow.

Sometimes people ask me to fill out customs forms with a lower value than actual value to avoid duties. Please do not ask me to do that. Not only does it cause an ethical dilemma, if the package is lost, insurance would not cover the loss.

If you have any questions please send an e-mail to: walter@clarinetxpress.com